The first thing you should do prior to placing an order is to get three separate times/dates that work with yours or your sellers schedule (we film Monday -Friday only). Once you have 3 times, log in to your account and choose a tour package. Choose your 3 appointment times and submit your order. If you ordered after 6 PM the previous day or on the same day, you'll receive an email specifying the date and time of your appointment between 4 pm & 6 pm. You may receive an email earlier, however, during busy times, we sometimes need to see all appointment requests from the last 20 hours worth of orders. This is so that we can schedule the videographer as efficiently and map out the best possible route for that day. So if you are used to getting a quicker response, don't worry, we have not forgotten about you.
If you do not receive an email, it may have been blocked by your email service. If this happened, simply log in to your account and you'll see the date and time of your appointment under the pending tour section. The videographer will call you the day before your appointment to confirm with you the appointment. He will leave a message if you cannot pick up. However, please be sure to call or text them back or your appointment may be cancelled if you cannot be reached.