All cancellations or re-scheduling of appointments must be made through your account. Our scheduling system is tied to the appointment set in your account and because of this we cannot accept cancelations emailed or through our ticketing system. To cancel or reschedule, simply login to your account and click the re-schedule/cancel link. If you are just canceling and are not ready to re-schedule simply click the link and close your browser. When you are ready to re-schedule, just log back on and click the re-schedule link. If you want to cancel your order because you no longer need the tour, contact us and tell us that you want to delete the order from our system.