Sure you can. If its your first appointment, ask the videographer for their cell phone number when you first meet them and they’ll give it to you. You will generally get the same videographer as they work in geographical areas. A lot of agents dont pick up to numbers that they dont recognize so please register them in your phones database because they may need to call you and get a responce for gate clearance right away. Please note: they will refer you to us if you ask them any support questions. You should only call them if something changes on your appointment such as a new gate code has been implemented since you booked or any other similar issues.